Shipping Policy – Akibaloot.com

Last Updated: 11.12.2024

Thank you for shopping at Akibaloot.com. This Shipping Policy explains how we handle the processing, shipment, and delivery of products purchased from our website. By placing an order, you acknowledge that you have read, understood, and agreed to the terms below.

1. Introduction

This Shipping Policy forms part of our Terms of Service. All customers are expected to review and agree to this policy prior to completing their purchase.

2. Shipping Destinations

We currently ship to:

  • United States of America

  • Canada

  • Australia

  • New Zealand

  • Mexico

  • United Kingdom

  • European countries (EU & non-EU)

⚠️ If your country is not listed, please contact us before ordering to confirm availability. We reserve the right to decline shipments to certain destinations due to restrictions, carrier limitations, or high-risk regions.

3. Processing Times

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak sales periods or high demand, processing may take longer. Customers will be notified by email if significant delays occur.

4. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options depending on destination. All delivery times below are estimates only and not guaranteed.

Standard Shipping:

  • United States: 7–10 business days

  • Canada: 10–15 business days

  • Australia: 10–15 business days

  • New Zealand: 10–15 business days

  • Mexico: 10–15 business days

  • United Kingdom: 5–15 business days

  • Europe: 5–15 business days

⚠️ Actual delivery times may vary due to:

  • Customs inspections or clearance delays

  • Carrier operational issues

  • Weather conditions or natural events

  • Local strikes or postal disruptions

We are not responsible for such delays, which are outside our control.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, dimensions, shipping method, and destination.

  • Certain promotions may include free or discounted shipping, which will be clearly displayed at checkout.

  • Original shipping fees are non-refundable once the order has been dispatched.

6. Tracking Orders

  • Once your order has shipped, you will receive a confirmation email containing a tracking number.

  • Tracking information may take 24–72 hours to update depending on the carrier.

  • Customers are responsible for monitoring their tracking details and contacting the carrier for local delivery updates.

7. Customs, Duties & Taxes

  • All international shipments may be subject to customs duties, import taxes, and government fees.

  • These charges are imposed by your local government and are the customer’s responsibility.

  • Akibaloot.com is not liable for any delays caused by customs clearance.

  • Refusal to pay customs fees may result in your order being returned or destroyed; in such cases, no refund will be issued.

8. Damaged, Lost, or Stolen Packages

  • If your package arrives damaged, contact us within 48 hours of delivery at [email protected], including clear photos of the packaging and contents.

  • If a package is lost in transit, we will work with the carrier to attempt recovery. Resolution (replacement, store credit, or partial refund) will be determined on a case-by-case basis.

  • Akibaloot.com is not responsible for packages marked as delivered by the carrier but reported missing or stolen. Customers must contact their local postal service or courier for resolution in such cases.

9. Incorrect or Incomplete Addresses

  • Customers are solely responsible for providing accurate and complete shipping information.

  • Akibaloot.com is not liable for delays, losses, or returns caused by incorrect, incomplete, or outdated addresses entered at checkout.

  • If a package is returned to us due to an incorrect address, the customer must pay additional shipping fees for re-delivery.

10. Force Majeure

We are not responsible for shipping delays or failures caused by events outside our reasonable control, including but not limited to natural disasters, pandemics, strikes, government restrictions, or carrier disruptions.

11. Contact Us

For any questions regarding this Shipping Policy:

📩 Email: [email protected]
⏰ Business Hours: Monday – Friday, 09:00–17:00 CET

By completing a purchase on Akibaloot.com, you acknowledge that you have read and agree to this Shipping Policy in full.