Contact Us
Questions about Pokémon TCG products, payments, shipping, or your order? We’re here to help.
Email: [email protected]
Hours: Mon–Fri, 09:00–17:00 CET
Response time: 24–48 business hours
Include your order number, full name, and any photos/screenshots for faster support.
What We Can Help With
- Order questions & delivery updates
- Payments (iDEAL, EPS, Bancontact, Multibanco, Przelewy24, paysafecard, Crypto)
- Pre-orders & release info
- Returns & refunds (per policy)
- Product listing clarifications
Order & Shipping Support
- Tracking: Use the link in your shipping email (may take 24–72h to update).
- Damaged/Lost: Email within 48h of delivery with clear photos (box, label, contents).
- Wrong Address: If returned to sender, we can reship after address confirmation and additional postage.
Returns & Refunds
Please review our Returns & Refunds Policy before contacting us.
- Pre-orders are non-refundable.
- Opened/unsealed items are not eligible for return.
Business & Press
Partnerships/Wholesale: [email protected]
Press/Media: [email protected]
Privacy
We use your information only to respond to your inquiry and support your order. See our Privacy Policy for details.